Courses, Training and Apprenticeships

Operational Department Manager

Apprenticeship | Level 5

An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.

Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

Course Length– 12 Months

Course Funding– £7,000

*Fully funded for organisations with less than 50 employees.


  • Managing people
  • Communication
  • Building relationships
  • Project management
  • Self-awareness/Management of self
  • Leading people
  • Induction & functional skills
  • Operational management
  • Finance
  • Problem solving & decision making

Key Areas:

  • Enhancing team performance
  • Coaching your team to success
  • Delivering results for your business

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