Courses, Training and Apprenticeships

Team Leader Supervisor

Apprenticeship | Level 3

The Team Leader/Supervisor qualification at level 3 is for someone who regularly takes responsibility for managing a team or project. The course has been developed for professional team leaders, first line managers and supervisors. Throughout the duration of the course you must be able to show the ability to support, manage and develop team members, manage projects, plan and monitor workloads and resources. You must also be able to take responsibility for delivering operational plans, resolving problems and building relationships.

This qualification has been designed to provide access to development opportunities across your business. Whether you are at the start of your career in leadership and management taking your first steps into professional management or already established in your management career with great practical experience wishing to develop a deeper theroretical understanding of management skills.

Course Length– 12 Months

Course Funding– £4,500

*Fully funded for organisations with less than 50 employees.

Modules:

  • Effective leadership
  • Principles & Delivery of customer service
  • Building relationships
  • Project Management
  • Functional skills
  • People management
  • Personal effectiveness & self management
  • Understanding business & finance
  • Operational management
  • GAP Analysis

Key Areas:

  • Leading with excellence
  • Managing expectations
  • Dispute management
  • Conduct vs capability

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